Terms and Conditions

1. About these terms

These terms apply to all training, consultancy, supervision and related services provided by Healing Young Hearts Ltd, a company registered in England and Wales, company number 16057232 ("we", "us", "our").

"You" means the school, college, local authority, organisation or individual booking our services. Where a booking is made by someone acting for an organisation, we treat that organisation as our client and assume the person booking has authority to enter into these terms on its behalf.

Where we issue a written proposal, quotation or service agreement for a specific piece of work, that document and these terms are read together. If they conflict, the specific document takes precedence.

These terms replace any earlier version, and apply in place of any purchase terms you may seek to impose, unless we have agreed otherwise in writing.

2. Making a booking

We will normally discuss your needs, then send you a written proposal setting out the scope of the work, the dates, the fee and anything we need from you.

A contract is formed when you confirm the proposal in writing, by email or by issuing a purchase order. At that point the dates are held for you and the cancellation terms in section 5 begin to apply.

Bookings for open courses and individual places are confirmed when we acknowledge your booking in writing.

If you need work to begin before a formal purchase order can be raised, tell us. We will usually proceed on a written email confirmation, but the fee remains payable whether or not a purchase order is subsequently issued.

3. Fees and expenses

Our fees are set out in the proposal for your work. Unless the proposal says otherwise:

• Fees are quoted per session, per day or per programme, and cover preparation, delivery and any materials described in the proposal
• Travel, accommodation and subsistence are charged in addition, at cost, and estimated in the proposal where they are likely to apply
• Venue hire, refreshments and printing are your responsibility unless we have expressly agreed to arrange them
• Fees quoted for work in the Republic of Ireland may be invoiced in euro, at a rate agreed in the proposal

We are not currently registered for VAT, so no VAT is charged on our fees and our invoices will not show a VAT element. If our VAT status changes we will tell you before your next booking is confirmed, and any VAT due would be added to fees quoted after that point.

Quoted fees are valid for 90 days from the date of the proposal. If the scope of the work changes materially after it has been agreed, we will discuss this with you and confirm any change in fee in writing before proceeding.

4. Invoicing and payment

We invoice on completion of the work, or at agreed points for longer programmes. For programmes running over more than one term we may invoice in instalments as set out in the proposal.

Invoices are payable within 30 days of the invoice date, by bank transfer to the account shown on the invoice.

Places on open courses are payable in full before the course begins, and your place is confirmed once payment is received.

If an invoice is not paid by the due date we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend further work until payment is received. We will always contact you before taking either step.

5. Cancellation and rescheduling by you

We understand that schools and colleges face pressures that are outside their control, and we will always try to be flexible. Once a date is confirmed, however, it is held exclusively for you and we turn other work away, so the following applies.

Where a booking covers several dates, these charges apply separately to each date affected.

Rescheduling. If you move a date rather than cancel it, and the new date falls within six months and is agreed at the time, we will charge half the rate shown above. A date may be rescheduled once on this basis. Further changes are treated as a cancellation.

Work already under way. For consultancy and multi-session programmes, if you end the work early we will invoice for everything delivered up to that point, together with any preparation already carried out for the remaining sessions.

Any expenses we have already incurred and cannot recover, such as non-refundable travel, remain payable.

All cancellations and changes must be confirmed in writing to siobhan@healingyounghearts.com. The date we receive that written notice is the date used to calculate any charge.

6. Cancellation by us

If illness or another unavoidable circumstance means we cannot deliver on an agreed date, we will tell you as soon as we can and offer either an alternative date or a suitably qualified associate to deliver the work. If neither is acceptable to you, we will refund any fee you have paid for that work in full.

We may cancel an open course if too few delegates have booked. Where this happens we will give as much notice as we can and refund fees paid in full.

Beyond refunding what you have paid, we are not liable for other costs you may have incurred, such as venue hire or cover arrangements. We recommend you take this into account when booking a venue.

We may decline or end a piece of work if we consider that continuing would place anyone at risk, would require us to act against our professional or ethical obligations, or if the working relationship has broken down. We will explain our reasons and refund any fee paid for work not yet delivered.

7. Open courses and delegate places

If a named delegate cannot attend, you may send someone else in their place at no extra charge. Let us know in writing before the session so we can update the register and any certificates. Substitutions cannot be made once a multi-session course has started.

Where a delegate does not attend and no notice has been given, the full fee remains payable and we cannot transfer the place to a later date.

Where a course is certificated, certificates are issued only to delegates who have attended in full and completed any required assessment.

Individual delegates booking in a personal capacity have the statutory right to cancel within 14 days of booking. If you ask us to begin providing the course within that period and it then takes place, you lose the right to cancel once the course has been delivered.

8. What we need from you

So that we can deliver the work well, you agree to:

• Provide a suitable room, with the seating layout and equipment described in the proposal, and check that any technology works in advance
• Give us accurate delegate numbers by the date we agree, and tell us about any access, dietary or communication needs in good time
• Ensure delegates are released to attend in full, and that the session is protected from interruption
• Provide the information, documents and access to staff that a consultancy piece requires, when we ask for them
• Tell us in advance about anything that may affect how the session is received, such as a recent bereavement or incident in the setting
• Meet your own responsibilities for the health and safety of everyone present, and tell us your arrangements for fire, first aid and safeguarding on arrival

Where delays or missing information mean we cannot deliver as planned, we may need to reschedule, and the charges in section 5 may apply.

9. Our materials and intellectual property

All slides, handouts, audit tools, surveys, reports, frameworks and other materials we produce remain our intellectual property, or that of the third party who licensed them to us. Nothing in these terms transfers ownership to you.

When you book with us, we give you a licence to use the materials we supply within your own organisation, for your own internal purposes, for as long as you need them. That licence does not allow you to:

• Deliver our materials as training to another organisation, or to charge others for their use
• Share them with a wider group such as a trust, federation or local authority beyond the setting that commissioned the work, unless the proposal says so
• Publish them, place them on a public website, or upload them to a platform outside your organisation
• Remove our branding, or present the content as your own
• Adapt them into a new resource for onward distribution without our written agreement

Sessions may not be recorded, filmed or photographed without our prior written consent. Where we agree to a recording being made, it is for the internal use of the commissioning setting only and for the period we agree.

Reports we write for you are yours to use within your organisation and to share with your governing body, trustees or inspectorate. Please tell us before sharing a report more widely.

10. Supervision and reflective practice

Where we provide supervision or reflective practice, the person receiving it is the person we hold as our client, even where the employer is paying. This is what allows supervision to be a genuinely reflective space.

We do not report the content of supervision sessions back to line managers or commissioners. What we can share is attendance, and themes at a level that identifies no individual, where that has been agreed at the outset.

The exception is risk. Where something raised in supervision indicates that a child or an adult may be at risk of harm, or that there is a serious concern about professional conduct, we will act on it. We will normally discuss this with the supervisee first and agree the steps together, but we cannot agree to keep such a matter confidential.

Supervision is professional supervision. It is not therapy, counselling or a substitute for occupational health support, and we will say so and signpost elsewhere if that is what is needed.

11. Safeguarding

We follow the safeguarding arrangements of the setting we are working in, and we ask to be told who the designated safeguarding lead is on arrival.

If a disclosure or concern arises during our work, we will pass it to the designated safeguarding lead without delay. If we are not satisfied that it has been acted on, we will refer to the relevant local authority or statutory service ourselves. We cannot agree to keep a safeguarding concern confidential, and this obligation continues after our work with you ends.

We hold enhanced DBS clearance and our own safeguarding policy, both of which are available to you on request.

12. Confidentiality

Each of us will keep confidential the information the other shares in the course of the work, and use it only for the purposes of the work. This does not apply to information that is already public, that we develop independently, or that we are required to disclose by law, by a regulator, or under section 11.

We may name you as a client and describe the nature of the work in general terms. We will not quote you, publish a case study, or use your logo without asking you first.

These obligations continue after the work ends.

13. Data protection

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

Where we hold personal information about your pupils, students or staff in order to deliver work for you, you are the data controller and we act as your processor. In those circumstances we will process the information only on your documented instructions, keep it secure, and delete or return it at the end of the work. We will enter into a written data processing agreement with you where you need one, and we can provide our standard version on request.

We are registered with the Information Commissioner's Office, reference ZB955850.

14. Insurance and liability

We hold professional indemnity and public liability insurance. Certificates are available on request.

We will deliver our services with reasonable care and skill, and in line with the standards of our profession.

Our services are advisory. Decisions about your setting, your staff and the children and young people in your care remain yours, and we are not responsible for outcomes that depend on how our advice is implemented.

Except as set out below, our total liability arising out of any piece of work is limited to the fees paid for that work. We are not liable for loss of profit, loss of anticipated savings, loss of business opportunity, or any indirect or consequential loss.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

15. Events outside our control

Neither of us is responsible for failing to meet an obligation because of something genuinely outside our control, such as severe weather, transport failure, public health restrictions, a school closure directed by a public authority, or a serious incident in the setting.

Where this happens we will agree an alternative date wherever possible, and the cancellation charges in section 5 will not apply. Where delivery is not possible at all, each of us may end the arrangement, and we will invoice only for work already delivered and unavoidable costs already incurred.

Where the barrier is to in-person delivery only, we may offer to deliver online instead, and you are free to accept or decline.

16. Complaints

If any part of our work falls short, please tell us. Contact Siobhán Garrett directly at siobhan@healingyounghearts.com. We will acknowledge your complaint within five working days and respond fully within twenty.

We would much rather hear from you early and put something right than have you dissatisfied at the end of a programme.

17. General

Subcontracting. We may engage associate trainers to deliver work, and we remain responsible for it. Anyone we engage is bound by equivalent confidentiality, safeguarding and data protection obligations.

Changes. Any change to an agreed piece of work must be confirmed in writing by both of us. We may update these terms from time to time; the version in force when you confirm a booking is the one that applies to it.

Whole agreement. These terms and the proposal for your work set out everything we have agreed, and replace any earlier discussion or correspondence.

Third parties. Only you and we have rights under this contract. No one else may enforce it.

Severability. If any part of these terms is found to be unenforceable, the rest continues to apply.

Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, including for work delivered in the Republic of Ireland.

18. Website terms of use

By using healingyounghearts.com you accept the following.

The content of this site is for general information. We keep it as accurate and current as we reasonably can, but we do not guarantee that it is complete, accurate or up to date, and nothing on it is professional advice for your particular circumstances. Any action you take on the basis of it is at your own risk.

The content, design and branding of this site belong to us or to those who have licensed it to us. You may view it, and print or download extracts for your own non-commercial use. You may not republish it, sell it, or use it commercially without our written permission, and where you do share it, please credit this site as the source.

We link to other websites for convenience. We do not control them and are not responsible for their content or their privacy practices, and a link is not an endorsement.

We try to keep the site available at all times, but we are not liable if it is unavailable for any period.

These website terms are governed by the law of England and Wales.

19. Contact us